Parts Warranty / Return Policy
> Improper Care or Misuse:
Hammerdown® Bars shall have no warranty obligation in the event the goods have been modified by any other person or organisation, or where the goods become defective in whole or in part as a result of improper installation, improper maintenance, improper use, abnormal operation or any other misuse or mistreatment of the goods. Hammerdown® Bars cannot be held responsible for loss, damage, or cost resulting from the misuse of their products e.g. (Installation, Labour Costs, and/or attaching items to the powder coat with adhesives). Also, general wear and tear, including but not limited to the breakdown of powder coat and/or chrome and materials over time, is not considered a material or manufacturing defect.
During installation, if the brake and clutch are not properly lied down, the fluid may potentially leak onto the bars and cause paint or chrome to bubble, chip or discolour. This is not covered in our limited warranty.
> Chrome Plating - This service is outsourced. Please be advised that we have no control or liability for any small blemishes or defects that may occur from this service. Any chrome plating issues that arise within our 1 year warranty period will be investigated and discussed with the service provider. To ensure the Chrome's longevity it must be maintained properly. Salt, sand, and humidity are bad for chrome. If you expose your handlebars to these conditions without proper care e.g. do not clean and dry them properly - the life of the chrome will be shortened. Do not use any abrasive cleaners or waxes. Hammerdown® Bar's reserves the right to determine if the handlebars have been maintained properly and been abused.
> Powder Coating - This service is outsourced. Please be advised that we have no control or liability for any small blemishes or defects that may occur from this service. Any powder coating issues that arise within our 1 year warranty period will be investigated and discussed with the service provider.
> Proof of Purchase
Hammerdown® Bars shall have no warranty obligation in the event the customer is unable to present a receipt evidencing the date on which the customer purchased the goods.
> Returns under Limited 1-year period Warranty:
Send your proof of purchase with images of the defect to contact@hammerdown.co.nz, and your contact details. Alternatively, you can discuss your issue directly with the retailer you purchased the bars from, and they can forward your contact details to us so we can make contact. We may require the bars to be sent back for inspection, and once your claim has been inspected and approved, we will provide a replacement or repair through the retailer.
